Absolutely terrible experience

This place was nasty. The staff was nowhere to be found when we tried to check in, and the beds looked like they hadn't been cleaned in ages. We had roaches in our room, and the fridge was gross and didn't even work. Oh, and there were loud parties all night long! Seriously not worth the money.

Consider asking for extra towels and toiletries upon check-in to avoid having to find housekeeping later.

The lack of towels during my stay was frustrating, and it took multiple requests before I received some. Combined with the noise from the nightclub, it impacted my overall experience negatively.

we enjoyed our 2-night stay in phenix city. the king room was clean and cozy, making our relaxation perfect. the staff were friendly and accommodating, surpassing our expectations during this visit.

the pool was dirty and unusable.

Clean room and great free internet, but the pool was not well-maintained.

The room was pretty gross. Beds were dirty and the fridge didn’t work. It had a bad smell. I saw bugs inside and outside—definitely not what you want. The whole place felt neglected, and it's not just the room that was a mess. It was really an uncomfortable stay.

Finding this place took an infuriating three hours, with GPS guiding me to entirely different spots. The hotel's exterior doesn’t match the online images at all-it looks rundown, with furniture thrown over balconies, and cleanliness is definitely not a priority, as evidenced by the overall unkempt state of the hotel. The bed was on the uncomfortable side, which didn’t help with trying to unwind after a long day.

My family and I enjoyed a clean and cozy stay. The staff was friendly and attentive. Our room was spacious and comfortable, perfect for relaxation. The location was convenient for local attractions. Overall, a delightful experience! 😊

decent stay but lacking essential services

The city view from the room was impressive and made my stay enjoyable. The pool area was well-maintained and provided a nice spot to relax.

Check-in was a nightmare with no staff present for reservations, leaving a lobby full of frustrated guests. The room itself was in poor condition with dirty beds and a malfunctioning refrigerator that reeked. The lack of towels and rude service compounded the frustration, especially after waiting for resolution. Loud parties made for a sleepless night, and there were visible roaches. This hotel certainly needs major improvements.